Important Disclaimer: The following FAQ section includes information regarding health provider decisions, health and payment matters—not financial matters. None of the following questions or answers constitutes medical, insurance and/or financial advice. This basic information is provided to assist patients and users in understanding terminology and general information. Please contact your physician, health care provider, insurance provider or attorney for complete information and qualified advice when making important health care and financial decisions.

Please contact us at 262.632.5412 if you have any questions or comments, or use our Contact Us page. For your convenience, Erickson’s phone lines are open 24/7. To schedule transportation or get a transport quote, please see our Schedule | Quote Transport page.

At Erickson Ambulance, we aim to serve you.

What Information do I need to provide the Erickson dispatcher when I call?

How does Erickson determine what type of transportation I need?

In an emergency, can Erickson transport me to the hospital of my choice or do I have to be transported to the nearest hospital?

How is non-emergency versus emergency transport determined?

What's the difference between Basic and Advanced Life Support?

How far in advance do I need to request my services?

What non-emergency scheduled transportation (such as to clinics, regular treatments, etc.) will Medicare pay for?

What does 'medically necessary' mean for ambulance transport?

Erickson Ambulance transported me to the hospital. Can I request Erickson transport me back home?

I'm a dialysis patient; can you provide ongoing ambulance and other transportation?

How much do services cost?

What do I pay? (Medicare Patients)

What do I pay? (Insurance Patients)

What does Medicare pay?

Do I need authorization from my insurer for my transportation?

Am I locked into a contract?

What forms will I or a relative have to sign to ensure Medicare and/or my insurance carrier will process my claim before being transported?

Does my insurance cover non-emergency services?

Will I have to provide other documentation, such as identification or an insurance card?

If I have Aetna Better Health Insurance or BadgerCare Plus, (Medicaid), what do I need to do before getting an ambulance transport?

What if I don't have any coverage?

How do I obtain a copy of my medical records?

How do I know if Medicare didn't pay for my ambulance service?

What is Medical Power of Attorney?

What is do-not-resuscitate order?


Helpful Checklists, Informational Booklets & Documents to help you make informed decision.

Early detection is the best defense.


Be prepared as the seasons change, so can your health.